Building strong tenant relationships is key to retaining existing tenants past their initial lease through an extension or renewal. With the amount of time and effort that goes into placing a tenant in your building, retention is of utmost importance to keep operating costs down.
We remain in constant contact with tenants to ensure they are happy and we proactively address any concerns. With our in-house maintenance staff, you can be assured that all interactions with tenants will be professional and courteous.
This regular contact helps develop an “open door” environment where information flows freely between the tenants and property managers and consequently, retention is improved.
In addition to personal contact, we also use a web-based tenant request and preventative maintenance system. This enables tenants to reach out to our team by email, phone or web portal – ensuring a quick response.